Agent Graph pairs the reasoning of an autonomous AI with the structure of a visual graph, so agents can fully resolve even the most complex issues.
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With Agent Graph, your support procedures get encoded as an executable, visual graph of specialized agents rather than one large prompt per procedure. Business rules, logic, integrations, actions and guardrails – all in one place, so the agent has room to reason.
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It fully handles the work that usually gets sent back to support reps, including complex multi-step cases: refunds, subscriptions, cancellation saves, disputes, and more, while keeping the conversation natural.
Each agent is responsible for a part of the job and acts on their own judgment, rather than following a path set in advance. When a case is unclear, sensitive or outside what they are allowed to decide, it goes to a person with the full context.
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Most AI tools use natural language to build procedures, so every intent means writing a new one. The build grows until contradicting procedures degrade quality. With Agent Graph, one agent system covers a group of procedures built once and reused, so growing scope doesn't impact quality.
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Every decision is logged: what the agent read, what it checked, what tool it used, what action it took and why that decision was made. If something looks off, you can trace exactly what happened and why, instead of asking an engineer to explain.
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The market splits into tools that deploy fast and cap early, and builds that go deep but need your engineers. Agent Graph is why high automation on complex work is possible without a technical team or a six-month rollout.
No generative AI capabilities, only fixed steps written in advance. No reasoning, no action-taking, no intelligence, no way past what was scripted.
Built with natural language. Each new case means a new prompt bolted onto the last one, so the more you scale, the harder it is to maintain.
Capable on paper, but it takes AI engineering skill and know-how. The usual result is a slow, costly build that underdelivers and still needs your engineers.
Agents that reason and take real action on complex, multi-step work. Live in weeks, scope grows without quality dropping, and you see how it behaves end-to-end.
Automation is the mechanism, not the end goal. What matters is the value the technology can bring. Agent Graph helps create a customer service operation that costs less, resolves more and faster, keeps customers, and makes money.
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Our agents work the moments where revenue is at stake: churn caught at the point of cancelling, a refund turned into a replacement, an upsell where it fits.
Our clients see up to 87% automation, 60% lower cost to serve, resolution in minutes rather than hours, fewer escalations, higher CSAT and retention rates. All of it holding through hypergrowth and peak periods.
The agent reads the conversation, holds context, and works out what the customer actually means rather than matching keywords. Responses are formed in the moment, not pulled from a script, so a frustrated customer and a curious one get handled differently.
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Our Forward-Deployed Engineers build it on top of the stack you already run, so there is no migration. Agent Graph design, reusable components and pre-trained agents allow a quicker build. That's why first agents handle real conversations in a few weeks, not after half a year.
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Where other tools overpromise, Ace Waves delivers. Our AI agents are trusted by industry leaders in ecommerce, DTC, marketplaces, subscriptions, gaming and telecommunications industries across Europe and the US.
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Vytis Uogintas
CEO
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Before Ace Waves, AI attempts in support were disappointing. Now it’s a trusted part of our core operation and a clear competitive edge.
20M+
marketplace users
60%
lower support costs
€1M
saved annually
60s
avg. resolution time vs 12-72h
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Lukas Misiūnas
COO
We’ve seen how difficult it is to get real results in production with other vendors. Ace Waves proved itself at scale and became a reliable part of our operations.
€50M
annual revenue (3x YoY growth)
75%
automation rate
2 weeks
time to launch first agents
5x
reduced first response time
Talk to one of our CX experts about where your operation is today, what you need, and what could be achieved with Ace Waves.
Reusable components, agents that already know your industry, integrations with systems you run today, and our engineers working alongside your team. That combination is why first agents go live in weeks.
Our Forward-Deployed Engineers embed with your team and do the heavy lifting: mapping your procedures, building the integrations, running the rollout. They build the agent system, you stay in full control without needing to become AI experts.
Agent Graph is built from reusable components: Skills, Knowledge, Memory and Guardrails. Procedures are built once and run across every channel: voice, chat, email, or social, in 90+ languages. When the policy behind it changes, update happens in one place rather than in every version of it.
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Our pre-trained agents know the cases your industry has in common, from ecommerce and marketplaces to subscriptions, DTC, telcos and gaming. We tailor them to your operations instead of spending time teaching agents the basics.
Our system works as a dynamic orchestrator - instead of one massive AI trying to do everything, it coordinates multiple specialized agents, each handling a distinct part of a complex conversation.
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Nothing gets ripped out and replaced. Agents work inside the systems you already run - helpdesk, CRM, order management, billing and payment tools. Native integrations with the most popular tools, plus custom ones where you need them.
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Security isn't a setting in Ace Waves – it's decided at every point your data moves: where it's stored, how it travels, which models see it, and what gets recorded when an agent acts.
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Ace Waves is built so you never have to take agent behaviour on faith. Smart features let your team see what happened, test what changes, and decide what agents are allowed to do.
Ask Ace – your built-in AI assistant – turns plain language into working procedures and explains any decision an agent made.
Changes run against real APIs in Sandbox first, and Simulations check agent behaviour before launch and on a schedule after.
Ask about agent performance in plain language and score it against your criteria. Discover gaps and avoidable escalations.
Scope, policy and escalation limits are set once, and the system holds them. Agents reason freely inside the boundaries and cannot cross them.
Talk to our CX expert, see the platform, and get an honest answer about what Ace Waves could do for a team like yours.
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