Our AI agents resolve complex support cases end-to-end inside the systems you already run, across every channel, with full visibility. Built on Agent Graph, Ace Waves’ flagship technology.
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The category has settled into two compromises. Tools that deploy in days and stop short of the work that actually costs you money, and platforms that handle real complexity at the expense of your engineering roadmap. Ace Waves was built for the ground between them.
No generative AI capabilities, only fixed steps written in advance. No reasoning, no action-taking, no intelligence, no way past what was scripted.
Built with natural language. Each new case means a new prompt bolted onto the last one, so the more you scale, the harder it is to maintain.
Capable on paper, but it takes AI engineering skill and know-how. The usual result is a slow, costly build that underdelivers and still needs your engineers.
Agents that reason and take real action on complex, multi-step work. Live in weeks, scope grows without quality dropping, and you see how it behaves end-to-end.
Ace Waves’ own core technology that turns your support operations into a visual system of specialized agents. It coordinates them in real-time – each with access only to the tools, knowledge, and rules its job requires. They analyze and decide within the guardrails you set, rather than following a rigid script.
Ace Waves is built so you never have to take agent behavior on faith. Your team can see what happened, test what changes, and decide what agents are allowed to do.
Ask Ace – your built-in AI assistant – turns plain language into working procedures and explains any decision an agent made.
Changes run against real APIs in Sandbox first, and Simulations check agent behavior before launch and on a schedule after.
Ask about agent performance in plain language and score it against your criteria. Discover gaps and avoidable escalations.
Scope, policy, and escalation limits are set once, and the system holds them. Agents reason freely inside the boundaries and cannot cross them.
They tackle hard cases end-to-end, know when one belongs to a person, and work the conversations where revenue is at stake.
Our agents fully handle the work that usually gets sent to support reps, including multi-step cases: refunds, subscription changes, order disputes, and more.
Answering is not the same as doing. Agents work in your current helpdesk, CRM, order management, billing, and payment tools. Native integrations for the most popular platforms and custom ones where you need them.
Each agent is responsible for a part of the job and acts on its own judgment, rather than following a path set in advance. When a case is unclear, sensitive, or outside what it is allowed to decide, it goes to a person with the full context.
Our agents work the moments where revenue is at stake: churn caught at the point of canceling, a refund turned into a replacement, an upsell where it fits. The conversation that only ever cost you starts bringing money in.
Procedures are built once and reused across chat, email, voice, and social, in more than 90 languages, around the clock.
Fast, natural conversations on the latest speech-to-speech models. The agent reads tone as well as words, and acts while the customer is still on the call.
Answered the moment the window opens and resolved in the session. Context-aware chat that handles several different customer requests in one conversation.
The queue doesn’t build overnight. Complex cases get worked and closed while your team is asleep, rather than stacking up for Monday.
Direct messages get the same answers as every other channel, instead of waiting in a marketing inbox for someone to pick them up.
Where other tools overpromise, Ace Waves delivers. Our AI agents are trusted by ecommerce, DTC, marketplaces, subscriptions, gaming, and telecommunications industry leaders across Europe and the US.
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Vytis Uogintas
CEO
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Before Ace Waves, AI attempts in support were disappointing. Now it’s a trusted part of our core operation and a clear competitive edge.
20M+
marketplace users
60%
lower support costs
€1M
saved annually
1 min
avg. resolution time vs 12–72h
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Lukas Misiūnas
COO
We’ve seen how difficult it is to get real results in production with other vendors. Ace Waves proved itself at scale and became a reliable part of our operations.
€50M
annual revenue (3x YoY growth)
75%
automation rate
2 weeks
time to launch first agents
5x
reduced first response time
Nothing gets ripped out and replaced. Our agents read and write in the systems your team uses today, and we build the custom connections you need.
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You are not buying software and a login. Our Forward-Deployed Engineers embed with your team, map your procedures, build the integrations, and run the rollout. They build the agent system, you stay in full control without needing to become AI experts.
We map the real queue: what customers actually ask, what your reps actually do, and where the policy only exists in someone’s head.
We connect the AI agents to the helpdesk, subscription, payment, and logistics tools you already run. Nothing gets replaced, and everything is tested against your own past conversations first.
AI agents start resolving a narrow scope as your team validates each step.
Now the work changes. Your team switches from answering repetitive tickets to strategic work.
A tactic change ships the same day. No retraining cycle, no vendor ticket, no hiring round.
Security isn’t a setting in Ace Waves – it’s decided at every point your data moves: where it’s stored, how it travels, which models see it, and what gets recorded when an agent acts.
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Talk to one of our CX experts about where your operation is today, what you need, and what could be achieved with Ace Waves.
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