AI Agent Workforce for Customer Support

Reliable AI agents you can trust and control

Built for transparency and control: every AI agent decision follows clear Agent Procedures, operates within guardrails, and is always supervised. Your business and brand remain protected and auditable.

AI agents act only within Agent Procedures - a defined framework that includes your SOPs, knowledge bases, business rules, and other materials. If a request falls outside the scope, they escalate to a human - never guessing.

AI agents are configured around your business goals during onboarding. Built-in guardrails ensure every action stays on-brand, accurate, and compliant, with no setup required from your team.

A multi-agent system continuously supervises all AI instances to eliminate hallucinations, prevent abuse, and maintain reliable, transparent decision-making.

How Ace Waves work

Hire AI agents to work on any support channel

One AI workforce for every channel. Experience seamless, intelligent support across email, chat, and phone.

Email

AI agents write detailed, professional, and helpful replies in seconds or stick to your macros if you prefer. You remain in control.

Chat and messaging

AI agents respond instantly and chat like humans: short, fast, decisive. Deploy them in your chatbot interface or directly on Facebook, WhatsApp, and Instagram.

Phone

Say goodbye to long hold times and frustrating keypad menus. Upgrade your old IVR systems to a friendly AI agent that instantly supports customers 24/7 in their language.

Full-stack AI agents that do real actions

Forget old-school chatbots or workflow automations. Hire a digital workforce - AI agents that execute tasks involving multiple actions, clicks, and decisions, performing true human work.

Go beyond Q&A. AI agents execute actions inside your systems: from refunds and returns to account updates, delivering true end-to-end automation. They follow defined processes precisely, using your tools.

Deploy Ace Waves anywhere. Native integrations with Zendesk, Intercom, Kustomer, Salesforce, and others are available out of the box, with support for custom ones.

Our AI agents handle up to 80% of requests. For complex or unique cases, they collect context, summarize, and hand off seamlessly, allowing humans to step in without missing a beat.

Eneba cuts support costs by 60% with AI agents

Full story

“
Before Ace Waves, AI attempts in support were disappointing. Now it’s a trusted part of our core operation and a clear competitive edge.

— Vytis Uogintas, CEO, Eneba

How Pulsetto scaled customer service during hypergrowth with Ace Waves without hiring

Full story

“
We’ve seen how difficult it is to get real results in production with other vendors. Ace Waves proved itself at scale and became a reliable part of our operations.

— Lukas Misiūnas, COO, Pulsetto

How Ace Waves automated 72% of customer service for Reloe in 7 days

Full story

“
We needed more than automation. We needed consistency we could trust. Ace Waves enabled us to keep scaling the business without losing control or quality.

— Lina Plieniūtė, Head of Customer Support Ops, Reloe

Honeygain moves from Zendesk's robotic chatbot to human-like AI agents

Full story

“
Ace Waves turned our first touch into an asset: fast, accurate, on-brand. For the first time, I trust the AI to represent us.

— Sandra Krikštaponytė, Product Director, Honeygain

Human-like authentic conversations

Interactions your customers enjoy: natural, empathetic, and always in line with your brand voice.

Our AI agents speak 90+ languages, delivering a native-quality experience everywhere you operate.

Powered by advanced natural language models and human-like reasoning, AI agents are able to pick up on context, recognize emotions, and respond with care.

AI agents are available 24/7/365, with no bad days and no days off. If a customer leaves and returns, the conversation resumes exactly where it left off.