Leading consumer companies rely on Ace Waves AI agents across the full customer journey to deliver better experiences at lower cost.
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Lukas Misiūnas
COO
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We’ve seen how difficult it is to get real results in production with other vendors. Ace Waves proved itself at scale and became a reliable part of our operations.
€50M
annual revenue (3x YoY growth)
75%
automation rate
2 weeks
time to launch first agents
5x
reduced first response time
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Vytis Uogintas
CEO
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Before Ace Waves, AI attempts in support were disappointing. Now it’s a trusted part of our core operation and a clear competitive edge.
20M
active users
60%
customer service cost reduction
€1M
saved annually
60s
avg. resolution time vs 12-72h
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monthly visits
87%
automation rate (up from 52%)
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Lina Plieniūtė
Head of CS Ops
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We needed more than automation. We needed consistency we could trust. Ace Waves enabled us to keep scaling the business without losing control or quality.
€60M
annual revenue
72%
automation rate in just one week
84%
automation rate within two weeks
15%
reduction in cancellations
Supporting the full customer journey, from discovery and conversion to support, retention, and long-term growth.
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Drive product discovery, conversions, and AOV. Handle returns, refunds, and order issues at scale. Support shoppers across channels, in any language, any time.
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Resolve complex buyer and seller issues with consistent outcomes. Support both sides of the marketplace across discovery, transactions, and disputes.
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Turn customer interactions into conversions, subscriptions, and repeat purchases. Support the entire lifecycle, from first question to long-term loyalty.
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Support players through onboarding, purchases, in-game and account-related issues. Handle traffic spikes and global audiences with multilingual, 24/7 coverage.
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Assist users across trials, billing, account changes, and renewals. Reduce support load while protecting conversion and expansion revenue.
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Resolve billing disputes, invoice questions, plan changes, and technical troubleshooting across channels. Drive retention and upsell opportunities with secure, always-on support.
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Support sensitive customer interactions with accuracy, empathy, and secure data handling. Navigate product guidance, subscriptions, and care-related questions responsibly.
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Handle product troubleshooting, order status, delivery coordination, and after-sales support. Seamlessly connect customer service to complex internal systems and supply chains.
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Drive bookings and manage changes, cancellations, and time-sensitive disruptions. Deliver real-time, multilingual support without compromising guest experience.
Discover how AI agents transform customer service from cost-center to revenue driver.
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