AI agents that can afford to give every customer unhurried, personal attention. They find out why someone wants to cancel or refund, keep the chargebacks down, and protect your CAC payback.
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Our AI agents run inside your existing helpdesk, connected to your subscription management, payment, and logistics tools. They see the full picture behind every cancellation request, then make and execute the most optimal retention strategy.
We build for this model every day: keep the subscriber past the charges that pay CAC back, without pushing anyone into a dispute.
Personalized retention tactics save more cancels and refunds, and every saved subscriber moves further along this line.
Push the wrong customer and the save becomes a dispute. Our AI agents read the risk first, then size the offer.
Half the cost per resolution, and it does not climb on Black Friday.
Everyone sells you the first line. The second one is where subscription DTC is won.
Our AI agents resolve millions of conversations a month in production, including some of the largest DTC operations in the region.
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Lina Plieniūtė
Head of CS Ops
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We needed more than automation. We needed consistency we could trust. Ace Waves enabled us to keep scaling the business without losing control or quality.
€60M
annual revenue
72%
automation rate in just one week
84%
automation rate within two weeks
15%
reduction in cancellations
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Lukas Misiūnas
COO
We’ve seen how difficult it is to get real results in production with other vendors. Ace Waves proved itself at scale and became a reliable part of our operations.
€50M
annual revenue (3x YoY growth)
75%
automation rate
2 weeks
time to launch first agents
5x
reduced first response time
Our AI agents read and write in your helpdesk, subscription, payment and logistics tools. Nothing gets replaced.
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You are not buying software and a login. Our Agent Product Manager and Agent Engineer embed with your team, do the integration work, and hand your CX leads a system they change themselves.
We map the real queue: what customers actually ask, what your reps actually do, and where the policy only exists in someone's head.
We connect the AI agents to the helpdesk, subscription, payment and logistics tools you already run. Nothing gets replaced, and everything is tested against your own past conversations first.
AI agents start resolving a narrow scope. Refunds and retention offers phase in as your team validates each step.
Now the work changes. Retention offers, save tactics and review timing become things your team tests, not tickets they answer.
A tactic change ships the same day. No retraining cycle, no vendor ticket, no hiring round.
Talk to one of our CX experts about where your operation is today, what you need, and what could be achieved with Ace Waves.
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