Privacy Policy
Last updated: October, 2025
This Privacy Policy explains how Ace Waves, UAB ("Ace Waves", "we", "our", or "us") collects, uses, and protects your personal data when you visit our website or interact with us.
By using our website, you agree to the terms of this Privacy Policy.
1. Who we are
Ace Waves, UAB
Gedimino g. 22A-14, LT-44319 Kaunas, Lithuania
Email: info@acewaves.com
We are a technology company that develops AI agent solutions for customer support automation. This Privacy Policy applies to our website and marketing communications.
2. Information we collect
We may collect and process the following information:
Information you provide to us
- Your name, email, phone number, and other contact details when you submit forms (such as demo, job application or contact forms).
- Details you provide when scheduling a meeting through Calendly.
- Any other information you voluntarily share with us by email or through our website.
Automatically collected data
- Device and usage information such as IP address, browser type, and pages visited.
- Aggregated analytics data via Google Analytics to understand site traffic and performance.
- We also use the LinkedIn Insight Tag, which collects anonymized data about visits to our website and interactions with Ace Waves’ content on LinkedIn. This data helps us measure campaign performance and improve our marketing activities.
We do not intentionally collect sensitive or special-category data.
3. How we use your information
We use the information we collect to:
- Respond to your requests and schedule meetings.
- Improve our website, marketing, and communication.
- Send updates or newsletters in the future (you may opt out at any time).
- Comply with legal obligations and maintain security of our systems.
4. Legal basis for processing
We process your personal data on the following legal grounds:
- Your consent, when you voluntarily submit information.
- Our legitimate interest in operating and improving our business and website.
- Compliance with legal obligations under applicable EU law.
5. Data security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, or loss.
Our systems follow privacy-by-design principles and are aligned with industry best practices such as SOC 2 and ISO 27001 standards.
6. Data sharing
We do not sell your data.
We may share information only with trusted service providers who help us operate our business, such as:
- Website hosting and analytics providers (e.g., Google Analytics).
- Scheduling tools (e.g., Calendly)
- Advertising and analytics partners (e.g., LinkedIn Insight Tag) that help us measure campaign performance and improve our marketing activities.
All partners are bound by confidentiality and data-processing agreements.
7. International data transfers
Your personal data may be processed outside your country of residence.
When transfers occur, we ensure that appropriate safeguards—such as the EU Standard Contractual Clauses—are in place.
8. Data retention
We retain personal data only as long as necessary for the purposes described above or as required by law.
When data is no longer needed, it is securely deleted or anonymized.
9. Your rights
If you are located in the European Economic Area, you have the right to:
- Access and receive a copy of your personal data.
- Request correction or deletion.
- Object to or restrict processing.
- Withdraw consent at any time.
To exercise these rights, contact us at info@acewaves.com.
10. Cookies
Our website uses cookies and similar technologies to analyze traffic and enhance user experience. Essential cookies are required for the site to function, while analytics cookies are used only with your consent.
You can manage your cookie preferences or withdraw consent at any time through your browser settings or the cookie banner.
11. Links to other websites
Our website may include links to third-party websites. We are not responsible for the privacy practices or content of those sites.
12. Updates to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the revised date.