Leading consumer companies rely on Ace Waves AI agents across the full customer journey to deliver better experiences at lower cost.
Lukas Misiūnas
COO
“We’ve seen how difficult it is to get real results in production with other vendors. Ace Waves proved itself at scale and became a reliable part of our operations.”
€30M
annual revenue
60%
automation rate
2 weeks
time to launch first agents
5x
reduced first response time
Vytis Uogintas
CEO
"Before Ace Waves, AI attempts in support were disappointing. Now it’s a trusted part of our core operation and a clear competitive edge."
20M
active users
60%
customer service cost reduction
$1M
saved annually
60s
avg. resolution time vs 12-72h
4.2M
monthly visits
87%
automation rate (up from 52%)
Want to see more customer stories?
Lukas Misiūnas
COO
“We’ve seen how difficult it is to get real results in production with other vendors. Ace Waves proved itself at scale and became a reliable part of our operations.”
€30M
annual revenue
60%
automation rate
2 weeks
time to launch first agents
5x
reduced first response time
Vytis Uogintas
CEO
"Before Ace Waves, AI attempts in support were disappointing. Now it’s a trusted part of our core operation and a clear competitive edge."
20M
active users
60%
customer service cost reduction
$1M
saved annually
60s
avg. resolution time vs 12-72h
Want to see more customer stories?
4.2M
monthly visits
87%
automation rate (up from 52%)
Lina Plieniūtė
Head of CS Ops
“We needed more than automation. We needed consistency we could trust. Ace Waves enabled us to keep scaling the business without losing control or quality.”
€60M
annual revenue
72%
automation rate in just one week
84%
automation rate within two weeks
15%
reduction in cancellations
Trusted by customer service teams
Supporting the full customer journey, from discovery and conversion to support, retention, and long-term growth.
Drive product discovery, conversions, and AOV. Handle returns, refunds, and order issues at scale. Support shoppers across channels, in any language, any time.
Resolve complex buyer and seller issues with consistent outcomes. Support both sides of the marketplace across discovery, transactions, and disputes.
Turn customer interactions into conversions, subscriptions, and repeat purchases. Support the entire lifecycle, from first question to long-term loyalty.
Support players through onboarding, purchases, in-game and account-related issues. Handle traffic spikes and global audiences with multilingual, 24/7 coverage.
Assist users across trials, billing, account changes, and renewals. Reduce support load while protecting conversion and expansion revenue.
Resolve billing disputes, invoice questions, plan changes, and technical troubleshooting across channels. Drive retention and upsell opportunities with secure, always-on support.
Support sensitive customer interactions with accuracy, empathy, and secure data handling. Navigate product guidance, subscriptions, and care-related questions responsibly.
Handle product troubleshooting, order status, delivery coordination, and after-sales support. Seamlessly connect customer service to complex internal systems and supply chains.
Drive bookings and manage changes, cancellations, and time-sensitive disruptions. Deliver real-time, multilingual support without compromising guest experience.
Discover how AI agents transform customer service from cost-center to revenue driver.
