Ace Waves Manifesto

This is the end of Customer Support as we know it: slow, painful, manual, and expensive. This is the beginning of the AI agent workforce.

Humans have always looked for ways to ease their lives: tools in ancient times, machines during the Industrial Revolution, and computers in the digital age. For generations, we have done things ourselves until we find an easier way.

Humans picked up the phones, opened emails, and braced themselves, listening to other humans who were furious with complaints or simply looking to solve their issues when life happened.

Customer support has been a never-ending battlefield: constant pressure, repetitive issues, reputational risks, and unpleasant emotions. Meanwhile, costs have always been a headache for CFOs, while low pay and burnout hit the frontline agents hardest.

And humans wondered: “Enough - there must be an easier way!”

Miraculously, there wasn’t for decades (don’t get us started on bots). With the arrival of Gen AI, many expected customer support to be fully automated. Instead, early AI agents failed and brought new problems like hallucinations and easily tricked systems.

Until now.

We’ve felt the pain and worked hard to make customer support easy. By combining the latest breakthroughs in agentic AI with our decades of experience in the field, we built proprietary multi-agentic technology and turned it into the best customer service agents ever.

Human-level skills, machine-level efficiency. While we’ve been in stealth mode, they’ve already served nearly a million customers for our early clients - global consumer brands.

After 1.5 years of foundational work, we’re launching publicly. Meet your new digital employees, the real AI workforce, bringing ease to CS:

Human-like AI agents solve tickets in minutes,
work in any system,
24/7 with no bad days,
speak 90+ languages,
use any tools,
handle email, phone, chat -
at a fraction of the cost of humans, and - wait for it -

- the users say they are way more satisfied with how AI agents solved their issues. Even Karens are finally happy.

From now on, leave the stress and sweat to AI. Let your team focus on tactics and strategy, supervision and problem-solving, while AI agents handle the boring, repetitive, mundane work no one misses.

So catch a new wave of customer service,
which is synonymous with the word
it has never been associated with:

easy.

With Ace Waves, your CS is easy like a Sunday morning.