Ace Waves Blog

A brief look at how we think about hallucinations in modern LLMs, based on our experience building Ace Waves.

We’ve heard the promises, seen the demos, and waited for the results. Where is that AI everyone keeps talking about?

Explore the evolution of customer support - from ancient complaints to AI agents, and why now is the turning point.

This is the story of why customer support stayed broken for so long - and how real AI agents are finally starting to fix it.