# Ace Waves

> Ace Waves is a multi-agent orchestration platform for building, managing, and optimizing enterprise-grade AI agents for customer service and support. Its human-like AI agents work inside a company's existing support stack (chat, email, helpdesks like Zendesk), respond 24/7 in 90+ languages with strict hallucination-prevention guardrails, and turn support from a cost center into a driver of customer happiness. Customers include Eneba, Honeygain, Pulsetto, and Reloe.

## Pages

- [Home](https://acewaves.com/)
- [Blog](https://acewaves.com/blog/): Insights on customer service automation and AI agents from the team building Ace Waves.
- [AI Agent Workforce for Customer Support](https://acewaves.com/product/): Ace Waves is a multi-agent orchestration platform for building, managing, and optimizing enterprise-grade AI agents that transform customer service.
- [See how AI agent workforce delivers better support at a lower cost](https://acewaves.com/demo/): Ace Waves turns customer support into a fully digital workforce.
- [Manifesto](https://acewaves.com/manifesto/): This is the end of Customer Support as we know it: slow, painful, manual and expensive.
- [AI Customer Service Case Studies | Ace Waves AI Agents](https://acewaves.com/customers/): See how leading brands use Ace Waves AI agents to automate customer service, cut costs, and improve retention across the full customer journey.
- [AI Customer Support for DTC Subscription Brands](https://acewaves.com/dtc/): AI agents that save subscriptions instead of losing them to cancellations. Cut chargebacks, protect CAC payback, and give every DTC customer real attention.
- [Careers](https://acewaves.com/careers/)

## Customer case studies

- [Honeygain Moves From Zendesk's Robotic Chatbot To Human-Like AI Agents](https://acewaves.com/customers/honeygain/): In just 3 weeks, Ace Waves replaced Honeygain’s underperforming Zendesk AI chatbot, boosting CSAT from 46% to 80% and deflection from 52% to 87% with accurate, empathetic, and safe AI conversations.
- [How Ace Waves automated 72% of customer service for Reloe in 7 days](https://acewaves.com/customers/reloe/): Reloe scaled customer support with Ace Waves AI agents, reaching 72% automation in week one, 84% in two weeks, reducing costs by 40%, and improving retention outcomes.
- [How Pulsetto scaled customer service during hypergrowth with Ace Waves without hiring](https://acewaves.com/customers/pulsetto/): Pulsetto scaled customer service during hypergrowth with Ace Waves, went live in 2 weeks before Black Friday, handled 2x BFCM volume without hiring, and reached 75% automation.
- [Eneba Cuts Support Costs by 60% With AI Agents](https://acewaves.com/customers/eneba/): By deploying Ace Waves AI agents, Eneba cut support costs by 60%, saved $1M annually, and resolved customer issues in seconds - setting a new standard for marketplace CX.

## Blog posts

- [Customer Service Debt: The Hidden Tax on Scaling Customer Service](https://acewaves.com/blog/customer-service-debt/): Why does customer service get more expensive and harder to automate the more you scale?
- [Customer Service AI Needs More Than a Product Layer](https://acewaves.com/blog/customer-service-ai-needs-more-than-a-product-layer/): Learn why customer service AI depends on more than product and prompting, and what actually works.
- [What We Learned About LLM Hallucinations](https://acewaves.com/blog/llm-hallucinations/): A brief look at how we think about hallucinations in modern LLMs, based on our experience building Ace Waves.
- [Where’s The Promised AI in Customer Support?](https://acewaves.com/blog/wheres-the-promised-ai-in-customer-support/): We’ve heard the promises, seen the demos, and waited for the results. Where is that AI everyone keeps talking about?
- [A Brief History of Customer Support and What the Future Holds](https://acewaves.com/blog/customer-support-history/): Explore the evolution of customer support - from ancient complaints to AI agents, and why now is the turning point.

## Social

- [Linkedin](https://www.linkedin.com/company/ace-waves/)
- [Youtube](https://www.youtube.com/@ace_waves/)
- [X](https://x.com/AceWavesAI/)

## Optional

- [Terms and Conditions](https://acewaves.com/terms-and-conditions/)
- [Privacy Policy](https://acewaves.com/privacy-policy/)
- [Security](https://acewaves.com/security/)